Effective Date: May 2026

Privacy Policy

Onward Health and Wellness, LLC

Our Commitment to Your Privacy

Your privacy is protected under the Health Insurance Portability and Accountability Act (HIPAA) and applicable Arizona state law. We are committed to maintaining the confidentiality of your personal and health information.

Information We Collect

We collect information you provide directly to us, including your name, contact information, health history, and other details shared during the course of your care. This information is stored securely through SimplePractice, a HIPAA-compliant electronic health record and practice management platform.

When you visit onwardhw.com, we may collect basic website usage data including browser type, pages visited, and referring URLs through standard website analytics tools. This data is non-identifiable and used solely to improve the website experience.

How We Use Your Information

Your health information is used solely to provide and coordinate your psychiatric care. It will not be sold, rented, or shared with third parties for marketing purposes under any circumstances.

When We May Disclose Information

Information shared in the course of your care will not be disclosed without your written consent except as required by law, including situations involving imminent risk of harm to yourself or others, mandatory reporting requirements, or other legal obligations.

HIPAA-Compliant Technology

All clinical records and communications are managed through SimplePractice, which maintains HIPAA compliance including encrypted data storage and secure messaging. All telehealth appointments are conducted through secure, encrypted video technology.

Contact and Complaints

if you have questions about this Privacy Policy or wish to file a complaint, please contact us at hello@onwardhw.com. You also have the right to file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.